Appointment Scheduling

Rescheduling or Canceling My Appointments

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Reschedule or cancel through the Healthie app. Free cancellation and rescheduling is available when changes are made at least 24 hours before your scheduled appointment time. Changes made less than 24 hours before the appointment may incur a $45 late cancellation/rescheduling fee.

If you do not attend your scheduled session, this $45 charge will apply as a No-show fee.

Cancellation Policy

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If a client cancels a session with more than 24 hours notice, we do not charge the client a fee and Groovy Dietitian is not compensated for the session. Clients should typically cancel their appointment in the Healthie app. However, Groovy Dietitian can also cancel the client’s appointment by updating the status of the appointment to “Cancelled” and writing a note explaining the reason for canceling the session.

Appointments should only be deleted from the Healthie calendar if a client and provider agree that a client cannot attend one number in a series of recurring appointments in advance, if a client cancels and schedules again in the same week, or if a client wants to cancel all future appointments, in which case Groovy Dietitian should cancel the first and delete the rest. If a client has recurring appointments and no shows or cancels an appointment without further communication, Groovy Dietitian can cancel their future appointments (cancelling the first and deleting the rest). Groovy Dietitian will then e-mail the client to notify them that their upcoming appointments are cancelled until further notice.

Rescheduling Sessions

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Clients should typically reschedule their appointment in the Healthie app. If a client reschedules a session with more than 24 hours notice, we do not charge the client a fee and Groovy Dietitian is not compensated for the session.

If a client asks to reschedule within 24 hours of an appointment start time (i.e. a late cancel or no show) and Groovy Dietitian agrees to find time and not charge the fee, the appointment should be moved directly to the new agreed upon slot (not marked as a no show). Groovy Dietitian also always has the option to move the appointment and not mark it as a no show (completely at their discretion, if they want to avoid the no show fee for the client.) Client will be marked as no-show if Groovy Dietitian has not heard from the client within the same day.


Late Cancellations or No Shows

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If a client cancels a session with less than 24 hours notice we charge the client a No Show Fee and Groovy Dietitian is compensated at 50% rate, as long as she chooses not to waive the fee. It is considered a late cancellation only if the patient contacts Groovy Dietitian within 24 hours of the appointment.

If the client contacts Groovy Dietitian to cancel the appointment outside 24 hours, regardless of if seen by Groovy Dietitian outside 24 hours or not, Groovy Dietitian will need to update the status of the appointment to “Cancelled” and include a note with the reason for canceling the session.

If Groovy Dietitian has to move an appointment, it should always be marked as cancelled, even if it’s within 24 hours.

It is expected that Groovy Dietitian to wait for at least 15 minutes before they close out of the video session and change the status to a “No-Show”.

“No-Show” appointments are charged at a rate of $45.

It is at Groovy Dietitian’s discretion to decide whether to charge for a late cancel/no-show. For any stated reason, Groovy Dietitian can decide at their discretion to charge the client the fee, reschedule the appointment to any other time, or not charge the fee. Examples of circumstances that might lead to waiving the fee are listed below:

  • Medical emergencies requiring ER or urgent care visits during the session

  • Sudden death of close member of the family

  • Event that prevents attendance